Question 1

How much do Ottawa movers cost?

Accepted Answer

Costs depend on your inventory, access (stairs/elevators/long carries), and the date you choose. The fastest way to get an accurate number is to request a quote with your addresses and a short list of large items.

Question 2

What factors affect the final moving price the most?

Accepted Answer

Move size, loading/unloading difficulty, and timing have the biggest impact. If you share accurate access notes and item details upfront, your estimate is much more likely to match the real scope on move day.

Question 3

Do you have weekday promo rates or peak pricing?

Accepted Answer

Weekday promo rates may apply from the 5th to the 25th. Weekend dates, the end of the month, and peak demand can price differently—confirm your exact rate for your date when requesting a quote.

Question 4

Is there a minimum number of hours?

Accepted Answer

Minimums can vary by move type, distance, and scheduling. If a minimum applies, it should be confirmed in your quote/booking details before you finalize the reservation.

Question 5

Do Ottawa movers charge travel time?

Accepted Answer

Travel expectations depend on pickup/drop-off distance and access constraints. The cleanest approach is to confirm how travel is handled in your quote so the plan matches your route and timing.

Question 6

Are there hidden fees?

Accepted Answer

Transparent pricing starts with accurate details. Share stairs/elevators, long carries, heavy items, and any building rules so your estimate reflects real conditions.

Question 7

Do you offer packing and unpacking?

Accepted Answer

Yes—packing services are available, from full packing to partial or fragile-only. If you want help with specific rooms or fragile items, mention it early so the crew plans time and materials accordingly.

Question 8

What moving equipment and protection do you bring?

Accepted Answer

Moves include protective and moving essentials like blankets, tape, shrink wrap, plus dollies, straps, and tools. If you have fragile or oversized items, flag them in advance so handling is planned safely.

Question 9

Do you disassemble and reassemble furniture?

Accepted Answer

Yes—furniture disassembly and reassembly is included. Let the team know what needs to come apart (beds, desks, shelving) so the crew plans the right time and tools.

Question 10

Can you move heavy or specialty items (safes, gym equipment, oversized furniture)?

Accepted Answer

Yes—specialty/non-standard items can be handled. Provide approximate size/weight and access constraints (stairs, tight turns, elevator limits) so the right crew size and approach are assigned.

Question 11

Can you handle condo moves and elevator booking rules in Ottawa?

Accepted Answer

Yes. Share your building’s move window, elevator reservation requirements, and loading/parking rules upfront to avoid delays and keep the move within the scheduled time.

Question 12

Do you do long-distance moving from Ottawa?

Accepted Answer

Yes—long-distance moving is available. Long-distance estimates depend heavily on route, inventory, and access notes, so include both addresses and your preferred dates to get a precise plan.

Question 13

Is insurance included?

Accepted Answer

Basic insurance is included. If you have high-value or specialty items, ask what coverage applies and whether any additional options are available for your situation.

Question 14

Are you licensed, bonded, and insured?

Accepted Answer

Yes—UpMove is licensed, bonded, and insured, and carries standard protections such as general liability, cargo coverage, and workers’ compensation. If your building or office needs documentation, request it during booking.

Question 15

How accurate is the estimate?

Accepted Answer

UpMove reports over 89% quote accuracy from estimate to final cost. The biggest driver of accuracy is complete details: large items, access notes, stairs/elevators, and any specialty handling.

Question 16

How does online booking work? Can I update details later?

Accepted Answer

You can get an online estimate, reserve your date, and manage or update your move from your account page. Updating access notes or inventory changes early helps keep the plan aligned with your real needs.

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